FAQ
Root 9 Dispensary is a New York State licensed recreational dispensary this means that we only require valid governmental I.D. showing that you are over the age of 21 to be presented at the door (i.e. a driver’s license, passport, or state I.D. – out of state and foreign IDs accepted)
• All cannabis sales are final after leaving the store. However, your satisfaction is our priority. If you encounter any issues or damages with your product, please speak with a store Manager for assistance.
• We appreciate that if there is an issue that it is reported within 7 days of purchase with the original receipt and packaging.
- In the store: we accept cash and debit card payments.
- At present, we are unable to accept credit cards.
- Handling fees will be displayed on the digital receipt you receive via text.
- We also have one ATM on site for your convenience.
- There is a $3.50 fee for the ATM.
- $3.50 fee for debit card purchases.
- For online payments
- As of now, we are only able to accept payments from bank accounts through Dutchie Pay or debit cards on our website.
- $3.50 fee for debit card purchases.
- As of now, we are only able to accept payments from bank accounts through Dutchie Pay or debit cards on our website.
- Head to our WEBSITE
- Select the products you would like to purchase and add them to your cart.
- When you have finished selecting your items, open your shopping cart.
- Here you will be able to determine if the order is for pick-up.
- Click ‘proceed to checkout’!
- For pick-up
- Order minimum: None!
- You should receive a text when your order is ready for pick-up, if not, we pack all orders starting 15 minutes before the window & hold them for up to 24 hours.
Monday- Thursday: 10:00 a.m.to 9:00 p.m.
Friday & Saturday: 10:00a.m. to 10:00 p.m.
Sunday: 11:00a.m to 6:00p.m.
We offer online ordering and in-store pickup.
